Client Charter Achievement

Bil.	Client Charter (Feb 2024)	Received	Processed & Done	Percent of achievement
1	Issue admission offers for long-term courses at least three (3) weeks before the course starts.	230	230	100%
2	To ensure that ILJTM students are certified to be eligible for certificate or diploma based on the decision of the committee within eight (8) weeks after the end of the training session for the semester;	225	225	100%
3	All complaints are dealt with within fifteen (15) working days from the date the complaint is received and seven (7) working days from the period of receiving information from the third party.	13	13	100%