Client Charter Acvievement

Bil.Client Charter (SEPT. 2022)ReceivedProcessed & DonePercent of achievement
1To issue admission offers for long-term courses at ILJTM at least three (3) weeks before the course starts (Training Management Division).230230100%
2Ensure that ILJTM students are certified to be eligible to be awarded certificates/diplomas within two (2) months after the completion of the training session.225225100%
3To settle all claims for payment bills within 7 days from the date of receipt of complete documents.1313100%
4Confirm receipt of complaint within 24 hours and respond to complaints within 7 working days.33100%
5Ensure that every customer who deals at the counter will be treated within 15 minutes.3535100%