| Bil. | Client Charter (JAN. 2023) | Received | Processed & Done | Percent of achievement |
| 1 | To issue admission offers for long-term courses at ILJTM at least three (3) weeks before the course starts (Training Management Division). | 230 | 230 | 100% |
| 2 | Ensure that ILJTM students are certified to be eligible to be awarded certificates/diplomas within two (2) months after the completion of the training session. | 225 | 225 | 100% |
| 3 | To settle all claims for payment bills within 7 days from the date of receipt of complete documents. | 13 | 13 | 100% |
| 4 | Confirm receipt of complaint within 24 hours and respond to complaints within 7 working days. | 3 | 3 | 100% |
| 5 | Ensure that every customer who deals at the counter will be treated within 15 minutes. | 35 | 35 | 100% |
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